FAQ

How do I order a custom hat?

There’s a form on my home page, towards the top. Click the order now button and it will direct you to a custom order form. Fill that out and submit it. Once I receive it, I’ll review it and be in touch!

How long will a custom order take?

Once the design is decided on, your order will typically ship within 1 week.

Do you offer hat bar events?

Yes, I do! Girls nights, birthday parties, office events, boutique pop ups, you name it… I’ll do my best to make it work! Fill out the Events form in the drop down menu and tell me about your event!

Do you ship nationwide?

Yes

Can I send inspiration pictures?

Yep, there’s an option to do so within the custom order form. I love inspo pics!

What is your return policy?

Unless an item is defective, I generally don’t accept returns.

How do I care for my hat?

Felt/suede- Keep it dry, if it gets wet, pat dry and let it air dry. Handle it by the brim. Brush it regularly with a soft brush to remove any dust or dirt. Store it in a hat box or upside down on its crown. Reshape with steam if needed.

Straw- Avoid getting it soaked. A little wet is okay…let air dry naturally. Handle it by the brim. Spot clean with a damp cloth if needed. Brush it off with a soft brush if needed. Reshape using steam and allow to dry naturally.

How much is shipping?

Shipping cost is determined at checkout. All orders are shipped UPS ground.

How do I pack my hat for travel?

Place it upside down in your luggage and pack around it. Put socks or smaller soft items inside the hat.